DELIVERY

Delivery prices are clearly displayed for each region on the Delivery section of this site.  Free Delivery on Order over £150 nett to UK Mainland (Excl Highlands).

Any delivery times quoted on our site are for guidance purposes only, and are not a definitive delivery time. You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

On acceptance of your delivery, if you are unable to check the contents of the package please sign the delivery note DAMAGED. However in the case of flue liners we must insist that you check the delivery before signing.  Most deliveries will be made on a next day service, however, in more remote areas this service is a three day delivery. In UK mainland these deliveries are usually in the morning.

Large diameter flue liners will be delivered directly from our suppliers and therefore should take place within seven days of placed order.

We will try to supply all products as advertised, however, there may be occasions where we will substitute a product, as long  as the product is of similar quality and is fit for purpose as specified by the manufacturer.  If products become available at different times, then these will be held until the order is complete. You may request to send products separately, however, another delivery charge will be incurred.

We will endeavour to deliver goods within the times stated but goods are subject to availability and sometimes delays are outside our control Flue Liner Direct will not be liable for any losses, costs, damages, charges, or any expenses caused by any delay in the delivery of the goods if they are delivered in a reasonable period of time. For this reason please do not arrange scaffolding or installers until you have the goods in your possession.

Couriers will only attempt to deliver product twice, after this you will incur a further delivery charge.